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Olivier Lebleu
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Join date: May 6, 2025
Posts (42)
Oct 22, 2025 ∙ 5 min
CCM in transition: from document production to communication performance
CCM/DOM is evolving: from a production tool to a lever for communication and performance. NAELAN, an independent French vendor, combines industrialisation, agility and intelligence to meet these new challenges.
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Oct 13, 2025 ∙ 3 min
How social housing providers can improve their tenant-supplier relationships & efficiency with NAELAN solutions
NAELAN solutions help social landlords digitise their documents, improve tenant relations and optimise productivity and compliance.
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Sep 30, 2025 ∙ 2 min
The 7 key components of CCM according to NAELAN
NAELAN identifies seven key components of an effective CCM: content centralisation, personalisation, automation, compliance, omnichannel, collaboration and artificial intelligence. These elements shape the customer experience and optimise internal resources.
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