NAELAN September 2026 Newsletter: Customer Communication News
The Latest Customer Communication News
KSL SOLUTIONS NEWS
Produce accessible PDFs with KSL
With KSL's PDF/UA generation module, accessibility can be integrated into the document production process.
The objective: to produce structured PDFs that can be used by assistive technologies, while maintaining control over the layout and visual identity of communications.
This approach allows, in particular, for better consideration of the document structure, the hierarchy of content, and the information necessary for appropriate reading.
A challenge that is both technical and professional.
Document accessibility is not just a matter for IT teams. It directly affects the business, communication, and customer experience teams that design and distribute the documents.
Integrating this dimension into the production chain makes it possible to move from a logic of correction after the fact to a more industrial and reproducible approach.
An opportunity to develop your documentary production
If you regularly produce letters, contracts, statements, certificates or other PDF documents, accessibility can be integrated into your overall thinking around Customer Communication.
Good to know: until the end of the year, NAELAN is offering a 25% discount on the PDF/UA module for all orders .
Call for projects: co-build our future specification AI
NAELAN continues its developments around artificial intelligence and is working on a future feature designed to assist users in creating specifications for document models — and, eventually, in creating the models themselves.
To test and finalize it as closely as possible to real needs, we are looking for willing customers to share some of their document templates and specifications .
👉 If your team is keen to test this feature in advance and directly influence its design, let your usual NAELAN contact know.
KSL Utilities: Enhance the observability and maintainability of your KSL environments
Monitoring, analyzing, documenting and maintaining your KSL environment becomes simpler.
With the new features of KSL Utilities , connect KSL to your monitoring tools, centralize your logs, automatically generate your technical documentation and identify components that have become obsolete.
A set of enhancements designed to facilitate the daily operation of your KS L environments
Regarding supervision and monitoring:
Prometheus Connector — Easily integrate KSL with Prometheus to automatically collect key production metrics at regular intervals. Monitor application performance, anticipate incidents, and gain visibility into your environment's operation.
Dynatrace Connector — Automatically centralize KSL production logs in Dynatrace for a unified view of your environment and accelerated anomaly identification.
Datadog Connector — Connect KSL to Datadog to integrate your production logs into your monitoring dashboards and refine your alerts.
ELK / Elasticsearch connector — Send your production logs to Elasticsearch to centralize, search and analyze them with the ELK suite.
OpenTelemetry Connector — Integrate your logs into your observability chain with this open standard, for interoperable collection compatible with a wide range of platforms.
Export logs in JSON format — Export your KSL event logs in a structured and directly usable format, to facilitate their analysis and integration into your tools.
Regarding reference materials and documentation:
Technical documentation generation — Automatically generate clear and structured documentation from your project templates, to reduce documentation effort and keep track always up to date.
Orphaned Components Report — Quickly identify repository components that are no longer in use, to facilitate cleanup, reduce technical debt, and maintain a reliable and high-performing repository.
Together, these features give technical teams better control over their KSL environment, from day-to-day monitoring to deep maintenance.
PARTNER NEWS
JLC Consulting: a new KSL Studio certified expertise
Another sign of the dynamism of our network: JLC Consulting obtains KSL Studio certification .
Three consultants from his CCM/ECM team have been trained and certified, enabling them to participate in the development of CCM solutions based on KSL Studio.
This certification strengthens the skills available around our solutions and offers JLC Consulting's clients professional support on their document process transformation projects.
Renewal of historical partnerships, new strategic alliances and skills development of our network: these different developments reflect the same ambition.
Developing a robust ecosystem to support our clients in their document transformation and Customer Communication projects, both in France and internationally.
AMEXIO: a new strategic partnership
NAELAN announces the signing of a Gold strategic partnership with AMEXIO, a recognized leader in CCM and ECM that supports the world's largest organizations in their digital transformation projects.
This alliance combines:
NAELAN's expertise in CCM/CXM, Proposal Management and Contract Lifecycle Management;
AMEXIO's international presence and ability to support major accounts (banking, insurance, telecoms, public sector, industry...).
What this partnership brings to client organizations:
a unified platform covering CCM, Proposal Management and CLM;
an integrated omnichannel experience (mail, email, SMS, portal, interactive documents...);
increased autonomy for the trades, and self-service for end customers, agents and partners;
a significant reduction in TCO thanks to a modern and industrialized architecture;
deployment options tailored to each IT strategy: On-Premises, sovereign SaaS or Salesforce.
This partnership opens up new growth prospects for NAELAN, both in France and internationally, thanks to the close field presence and execution power of the AMEXIO teams.
More Group: a collaboration that continues in North and West Africa
The More Group, a partner of NAELAN in Morocco for almost 15 years, is renewing its partnership contract to continue offering KSL solutions in North and West Africa.
As a Silver Partner, the More Group is trained and certified to specify, design, and deploy KSL solutions: document templates, applications, and Customer Communication Management (CCM) workflows. Local expertise at the service of clients in the region.
“We are pleased to have been collaborating with the More Group for almost 15 years. They are a team that has achieved a high level of expertise in #KSL solutions, and this renewal is a testament to the trust and quality of our relationship.” — Olivier Lebleu, Sales & Marketing Director, NAELAN
“The renewal of our partnership with NAELAN illustrates the trust we have built together over more than fourteen years. We are proud to continue supporting businesses in North and West Africa with KSL solutions.” — El Merabet Ridouane, Founder & Managing Director, Groupe More
EVENTS
USER MEETING 2026
Come and meet the R&D, support, sales and management teams, and discover the many new features for 2027 in a green oasis in the heart of historic Paris!
Date: Friday, November 27, 2026, from 9:00 AM to 4:00 PM Location: Comet Meetings – Place des Victoires, 12 Rue du Mail, 75002 Paris
On the agenda:
Networking, NAELAN strategy and many other highlights throughout the day (product demonstrations, customer feedback, discussions with R&D, support, sales and management teams)
A day designed to exchange directly with the NAELAN teams and to get a sneak peek at the new products coming in 2027.
Join NAELAN in the kitchen!
Do you use KSL on a daily basis and want to better understand the changes, discover features or benefit from advice to go further?
Welcome to NAELAN's Kitchen , the new NAELAN space dedicated to product life and KSL best practices .
Technical articles, demonstrations, workshops, videos, user feedback… a wealth of useful information to help you get the most out of KSL , without unnecessary jargon and without limiting cooking to experts only! www.naelanskitchen.com
Workshops: Successfully upgrading your version
NAELAN's Kitchen offers you a new two-part webinar workshop to take control of the version upgrade of your KSL environments.
Dates: Thursday 15th and Thursday 22nd October, at 9:30 am
Led by Sylvain (Support Manager), this series is aimed at your technical contacts. Two free 2-hour sessions to review the fundamentals, then get into the heart of the matter.
October 15 Session — The Fundamentals
Versions under maintenance
Minor/Major Versions
Licenses
Prerequisites
Session of October 22 — Getting to the heart of the matter
Component version upgrade
Recompilation
Migration of custom developments
Export/import method vs. patch method (advantages, disadvantages, decision aid)
The session ends with our field recommendations: what to save for a smooth rollback, freezing developments, automating tests with KSL Diff (mini demo), and building test suites.
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