NAELAN helps telecom operators digitise their document processes with CCM, Proposal Management, Contract Management and the KSL Suite. Its solutions generate batch, on-demand or interactive documents, while ensuring compliance, electronic invoicing (Factur-X and PDF/UA) and reliable archiving for sustainable digital transformation.

In the industry , a document is never just a simple medium. From sales proposals to contracts , from electronic invoices to communications management, it structures the relationship between the company, its customers, partners, and employees. Yet, these document processes often remain fragmented, heterogeneous, and costly to maintain: multiple tools, inconsistent formats, risks of regulatory non-compliance, poor traceability, and room for improvement in the customer experienc

The PDF/UA (Universal Accessibility) standard ensures that PDF documents are accessible to everyone, including people with disabilities. For businesses, it is a matter of compliance, image and efficiency; for users, it is a question of inclusion and autonomy. NAELAN solutions enable the automatic generation of PDFs that comply with the PDF/UA standard.

The Factur-X format, at the heart of the 2026 electronic invoicing reform, combines a readable PDF and a structured XML file for automated processing. It guarantees compliance, time savings and reliability. Thanks to KSL Suite, NAELAN enables the automatic generation of Factur-X-compliant invoices and streamlines exchanges between companies, partners and administrations.

Banks and financial institutions must combine speed, compliance and personalisation to win and retain customers. NAELAN solutions automate the creation of proposals, contracts and customer communications: fewer delays, fewer errors, greater efficiency and compliance. Each document becomes a lever for performance, trust and growth in the financial sector.

Insurance companies must combine speed, personalisation and compliance to win and retain customers. NAELAN solutions automate the creation of proposals, contracts and customer communications: less time wasted, fewer errors, greater efficiency and satisfaction. Each document becomes a lever for trust, performance and growth.

CCM/DOM is evolving: from a production tool to a lever for communication and performance. NAELAN, an independent French vendor, combines industrialisation, agility and intelligence to meet these new challenges.

NAELAN solutions help social landlords digitise their documents, improve tenant relations and optimise productivity and compliance.

NAELAN identifies seven key components of an effective CCM: content centralisation, personalisation, automation, compliance, omnichannel, collaboration and artificial intelligence. These elements shape the customer experience and optimise internal resources.

CRM manages customer data, CXM manages customer experience, and CCM manages communications. These three tools complement each other to strengthen customer relationships, with CRM providing data to CXM, which defines the experience, and CCM executing communications. KSL for Salesforce integration combines CRM and CCM, enabling document creation and management directly from Salesforce.

On March 21, 2016, Naelan won the bronze award in the “Innovative Tools for Business” category at the 6th edition of IT Night - Digital...

KSL Proposal Manager allows salespeople to save time and send personalized, high-quality documents to their customers. We'll show you how...

Thursday, October 6 - Lagrange Hotel - Niort Improve contact with your customers by optimizing the quality of your exchanges. Enable them...

Are you already using a CCM solution ? Does it already meet 80% of your needs? We bring you the remaining 20% of features and more......

Mardi 13 décembre - Le Train Bleu - Paris Improve contact with your customers by optimizing the quality of your exchanges. Enable them to...

We are excited to announce the integration of KSL for Salesforce® on the Salesforce AppExchange, marking a significant step forward in...

This new version, expected in December 2019, will include many new features, many of which are the result of customer requests. We remain...

Young people aged 18 to 25 favour digital channels for customer communication, preferring email, mobile apps and text messages to postal mail. They are particularly sensitive to the environment and the protection of their personal data. Companies must therefore adapt their communications, favouring digital channels, ensuring security and simplifying the customer experience.

Customer Communication Management (CCM) is a strategic approach that enables companies to create, manage and deliver personalised, compliant communications across all channels. It improves the customer experience, optimises productivity and ensures regulatory compliance. CCM is a pillar of digital transformation, connecting business and IT teams around a common platform.

For publishers of CRM, ERP, or any other business application, there is a strategic question to be asked: should they develop their own document generation functionality or rely on a specialised, independent solution?