In a sector where millions of documents are managed daily, telecom operators and providers of essential services (utilities: water, electricity, gas, energy, waste...) must meet ever-increasing demands for speed, personalization and regulatory compliance.
Invoices, contracts, consumption statements and customer communications must be produced and distributed without errors, while integrating with complex systems.
Mastering these documentary processes becomes a strategic lever for competitiveness, loyalty and operational efficiency.
NAELAN document solutions integrate directly with your business systems, CRM, ERP, websites, and mobile applications. They automate the production of your documents for employees, customers, and partners, while ensuring customization, regulatory compliance, and speed of execution.
Thanks to a multi-channel approach, each document is distributed in the right format: paper mail, email, customer area or mobile application.
Our expertise
NAELAN provides telecoms and utilities with three complementary areas of expertise to secure and modernize their processes.
Document composition
Document composition (Document Output Management) allows you to automatically generate invoices, consumption statements, subscription contracts, amendments, regulatory letters, and customer communication campaigns. Each document is clear, consistent, and compliant with your graphic charter.
Benefits
NAELAN solutions provide telecom operators and service providers with the following benefits:
Improve control of their documentary and contractual processes
Improved document quality and clarity
Reduction of document processing times
Strengthening regulatory compliance
Optimization of internal resources
Reduction of operational costs
A measurable return on investment
By adopting NAELAN, telecom operators and utilities can modernize their document flows, accelerate the time-to-market of their offers, strengthen customer satisfaction and improve the overall performance of their operations, while respecting the strictest regulatory and quality standards.
Olivier LEBLEU, Sales & Marketing Director
Our customers
We work with more than 1,700 clients worldwide in the fields of banking, insurance, telecoms, industry, public services, healthcare, education, as well as numerous integrators and publishers of CRM, ERP and business software.
