A check-up and quick upgrade of your multichannel customer communications
Including the Internet, email, text messaging, mobile web, social networking, and voice messaging, not to mention paper documents and faxes, customer relationship channels are multiplying, causing trouble for large organizations.
With our multichannel experience and our technical expertise, we offer an innovative and pragmatic approach that combines consulting and solution implementation, for short-term results that fit a medium-term optimization strategy.
- A multichannel diagnosis to assess your situation compared to the market and identify risks, limitations, opportunities for optimization, and potential short- and medium-term gains
- A short-term optimization approach, in project mode, involving the organization, processes, and introduction of useful tools and solutions
- A report of your results and a progress plan for the next steps to take