Training organisations produce numerous critical documents throughout the educational process: proposals, contracts, certificates, invoices. Faced with compliance requirements (Qualiopi, electronic invoicing) and the digitisation of exchanges, a centralised document platform is becoming essential. Thanks to KSL Suite, KSL Proposal Manager and KSL Contract Manager, NAELAN enables the automation, reliability and traceability of all documents related to training processes.

In the utilities sector, documents are central to customer acquisition and retention. NAELAN supports water, energy and waste management companies in the digitalisation of their document processes through CCM, Contract Management and the KSL Suite. Integrated with Salesforce, NAELAN solutions improve customer communication, electronic invoicing (Factur-X), digital accessibility (PDF/UA) and team performance.

NAELAN supports local authorities in the digitisation and automation of their document processes: HR, correspondence with citizens, invoicing, suppliers and calls for tenders. With nearly a thousand references and partnerships with major players such as Berger Levrault and Worldline, NAELAN guarantees regulatory compliance, digital accessibility (PDF/UA), secure archiving and sustainable digital transformation for civil servants and citizens.

Document Output Management remains a strategic issue despite digitalisation. At the heart of document communication, it ensures regulatory compliance, operational efficiency and quality of customer experience. Thanks to CCM, companies can automate, personalise and distribute their documents across all channels, while integrating digital sobriety and CSR objectives.

NAELAN supports hospitals and clinics in the digitisation and automation of their document processes (HR, invoicing, patient correspondence, supplier management) via CCM and Contract Management. With several hundred references, including AP-HP, NAELAN ensures regulatory compliance, PDF/UA accessibility, Factur-X electronic invoicing and probative archiving.

NAELAN helps telecom operators digitise their document processes with CCM, Proposal Management, Contract Management and the KSL Suite. Its solutions generate batch, on-demand or interactive documents, while ensuring compliance, electronic invoicing (Factur-X and PDF/UA) and reliable archiving for sustainable digital transformation.

In the industry , a document is never just a simple medium. From sales proposals to contracts , from electronic invoices to communications management, it structures the relationship between the company, its customers, partners, and employees. Yet, these document processes often remain fragmented, heterogeneous, and costly to maintain: multiple tools, inconsistent formats, risks of regulatory non-compliance, poor traceability, and room for improvement in the customer experienc

The PDF/UA (Universal Accessibility) standard ensures that PDF documents are accessible to everyone, including people with disabilities. For businesses, it is a matter of compliance, image and efficiency; for users, it is a question of inclusion and autonomy. NAELAN solutions enable the automatic generation of PDFs that comply with the PDF/UA standard.

Banks and financial institutions must combine speed, compliance and personalisation to win and retain customers. NAELAN solutions automate the creation of proposals, contracts and customer communications: fewer delays, fewer errors, greater efficiency and compliance. Each document becomes a lever for performance, trust and growth in the financial sector.

Insurance companies must combine speed, personalisation and compliance to win and retain customers. NAELAN solutions automate the creation of proposals, contracts and customer communications: less time wasted, fewer errors, greater efficiency and satisfaction. Each document becomes a lever for trust, performance and growth.

CCM/DOM is evolving: from a production tool to a lever for communication and performance. NAELAN, an independent French vendor, combines industrialisation, agility and intelligence to meet these new challenges.

NAELAN solutions help social landlords digitise their documents, improve tenant relations and optimise productivity and compliance.

CRM manages customer data, CXM manages customer experience, and CCM manages communications. These three tools complement each other to strengthen customer relationships, with CRM providing data to CXM, which defines the experience, and CCM executing communications. KSL for Salesforce integration combines CRM and CCM, enabling document creation and management directly from Salesforce.

Young people aged 18 to 25 favour digital channels for customer communication, preferring email, mobile apps and text messages to postal mail. They are particularly sensitive to the environment and the protection of their personal data. Companies must therefore adapt their communications, favouring digital channels, ensuring security and simplifying the customer experience.