How NAELAN helps hospitals and clinics digitize and automate their document processes

The document, the backbone of healthcare facilities

In hospitals and clinics , the document is ubiquitous.

Patient administrative files, medical correspondence, invoices, HR documents, supplier contracts, summonses, regulatory notifications, calls for tenders…

Every day, thousands of documents are produced, exchanged, archived, with high requirements for reliability , confidentiality and regulatory compliance .

However, these documentary processes still often rely on fragmented tools, heterogeneous models and time-consuming manual processing.

Result: wasted time for teams, risk of errors, increased complexity and a degraded experience for both patients and employees.

It is on these issues that NAELAN has been supporting healthcare stakeholders for many years, transforming document management into a lever for operational performance , quality of service and digital transformation .

Proven expertise in the hospital sector

NAELAN relies on several hundred references in hospitals and clinics , both public and private. Among them, AP-HP , the largest hospital center in France, trusts NAELAN solutions to industrialize and secure its large-scale document processes.

These deployments demonstrate NAELAN's ability to:

• managing massive volumes of documents,

• to meet strict regulatory requirements,

• to integrate with complex hospital information systems,

• to provide long-term support to multi-site organizations.

Human Resources: Making HR Processes More Reliable and Automated

Human resources departments in healthcare facilities produce a considerable volume of documents: employment contracts, amendments, administrative decisions, certificates, summonses, documents related to career or training.

Thanks to its document composition and contract management solutions, NAELAN enables you to:

• automate the production of HR documents,

• to ensure the conformity of content and templates,

• reduce repetitive manual tasks,

• secure versions and traceability.

HR teams become more efficient and can focus on missions with greater human value.

Billing and finance: meeting regulatory requirements

Electronic invoicing , particularly with formats like Factur-X , is a major issue for healthcare facilities.

NAELAN supports finance departments in the complete digitalization of the document chain:

• generation of invoices compliant with regulatory formats,

• integration with accounting and management systems,

• legally valid archiving guaranteeing the legal validity of documents.

• complete traceability of exchanges.

This approach secures financial processes while improving team productivity.

Patient letters: improving communication and patient experience

Summonses, reports, administrative letters, notifications: patient correspondence constitutes an essential point of contact between the establishment and its users.

With Customer Communication Management ( CCM or DOM) solutions, NAELAN enables:

• to centralize and industrialize mail production,

• to personalize content according to the patient's context,

• to ensure editorial and graphic consistency,

• to distribute the documents on multiple channels (paper, PDF, email, portal).

Each document becomes a tool for clear and reassuring communication , contributing to a better patient experience.

Digital accessibility and PDF/UA: inclusive communication

Digital accessibility is a key issue for healthcare facilities. Approximately 1% of the population is affected by a significant visual impairment requiring the use of assistive technologies.

NAELAN integrates support for the PDF/UA standard into its document composition solutions:

• logically structured, marked,

• coherent reading order

• hierarchical titles,

• alternative texts and enhanced readability.

Hospitals and clinics thus ensure inclusive communication, in compliance with regulatory obligations, without multiplying production chains.

Supplier management: structuring and securing exchanges

Contracts , RFI/RFPs, purchase orders, notifications, supplier invoices: the relationship with partners also relies on critical document flows.

NAELAN supports healthcare facilities in the digitalization of supplier management :

• automated generation of contractual documents, tender documents,

• securing commitments,

• traceability of exchanges,

• reduction of delays and risks of disputes.

Collaboration with suppliers becomes smoother and more reliable.

Regulatory compliance, CSR and document governance

Healthcare facilities are subject to strict requirements regarding compliance, data protection and document governance.

NAELAN incorporates the following from the design stage:

• regulatory compliance constraints,

• CSR principles (paper reduction, process efficiency),

• good practices for traceability and archiving.

The KSL Suite is thus part of a sustainable and responsible digital transformation approach.

Tangible benefits for employees

The digitization and automation of document processes bring immediate benefits:

• reduction of manual and time-consuming tasks,

• reduction in errors and rework

• better collaboration between departments,

• greater autonomy for business teams.

Employees have access to reliable, secure tools adapted to their daily constraints.

Conclusion

In a context of intense operational and regulatory pressure, mastering document processes is a strategic challenge for hospitals and clinics. Leveraging recognized expertise and the KSL Suite , NAELAN supports healthcare facilities in the digitalization and automation of their HR, financial, patient and supplier documents, serving quality, compliance and digital transformation.