How NAELAN helps local authorities to digitize and automate their document processes

The document at the heart of local public service

Regions, departments, metropolitan areas, communities of municipalities, town halls… Local authorities produce a considerable volume of documents every day: administrative acts, letters to citizens, HR documents, invoices, public contracts, supplier notifications, responses to calls for tenders.

These documents structure the relationship between the community:

• and the citizens (information, transparency, quality of service),

• and the employees (efficiency, reliability, safety),

• and partners and suppliers (compliance, traceability, deadlines).

However, these document processes often remain complex, heterogeneous, and highly time-consuming. In a context of digital transformation , increased requirements for regulatory compliance , digital accessibility , budgetary restraint , and CSR , document modernization is becoming a strategic issue for local authorities.

It is precisely in this area that NAELAN has been supporting public actors for many years.

Recognized expertise within the local government ecosystem

NAELAN relies on nearly a thousand references in local authorities , covering all levels of local public action.

This expertise is reinforced by structuring partnerships with major publishers of local public management, such as Berger Levrault or Worldline .

These collaborations allow NAELAN to:

• to integrate natively with existing information systems,

• to comply with the regulatory frameworks specific to the public sector,

• to support large-scale, multi-service and multi-site projects.

Human Resources: Making HR Management More Reliable and Simple

The HR departments of local authorities produce many documents: contracts, decrees, decisions, certificates, summonses, career documents.

Thanks to its document composition and contract management solutions, NAELAN enables:

• automation of HR document production,

• the centralization of models and statutory rules,

• reducing errors and re-entries,

• complete version traceability.

HR teams gain in efficiency, legal security and operational serenity.

Letters to citizens: clearer and more accessible communication

Mail remains an essential channel of communication with citizens: notifications, decisions, summonses, regulatory information.

With Customer Communication Management (CCM) solutions, NAELAN helps local authorities to:

• to industrialize mail production,

• to personalize content according to administrative situations,

• to ensure editorial and graphic consistency,

• distribute the documents through multiple channels (paper, PDF, email, portal).

Each document becomes a clear, readable and understandable communication tool, strengthening the trust of citizens in the public service.

Digital accessibility and PDF/UA: an imperative for public service

Digital accessibility is a major obligation for local authorities. Documents must be understandable and usable by all citizens, including people with disabilities.

NAELAN natively integrates the PDF/UA standard into its solutions:

• logically structured, marked,

• coherent reading order

• hierarchical titles,

• compatibility with screen readers.

Communities are thus meeting their regulatory obligations while ensuring inclusive communication, without multiplying the chains of documentary production.

Electronic invoicing and legally compliant archiving

Electronic invoicing and the dematerialization of financial flows are a key issue for local authorities.

NAELAN supports financial services in:

• the generation of compliant documents,

• integration with financial management tools,

• legally valid archiving guarantees the legal validity of documents.

• complete traceability of exchanges with users and partners.

The processes are more secure, faster and better controlled.

Suppliers and tenders: structuring sensitive processes

Public procurement, consultations, notifications, supplier contracts: these processes require rigor, compliance and transparency.

Thanks to Contract Management solutions, NAELAN enables:

• to automate the production of tender documents,

• to secure contractual commitments,

• to improve the reliability of exchanges with suppliers,

• to reduce delays and the risk of disputes.

The purchasing and legal departments have robust and consistent tools at their disposal.

Regulatory compliance, CSR and document governance

NAELAN incorporates the following from the document design stage:

• regulatory compliance requirements for the public sector,

• CSR principles (paper reduction, process efficiency),

• good governance and traceability practices.

The KSL Suite is part of a sustainable, pragmatic digital transformation approach adapted to the budgetary constraints of local authorities.

Tangible benefits for residents and employees

Document digitization offers immediate benefits:

• for the citizens : clearer, more accessible, reliable and consistent documents;

• For employees : fewer manual tasks, fewer errors, more autonomy and more time for public service missions.

The document becomes a lever for improving service quality and internal efficiency.

Conclusion

Faced with increasing regulatory, budgetary and societal challenges, mastering documentary processes is a key factor in the modernization of local authorities.

With nearly a thousand references and structuring partnerships, NAELAN sustainably supports communities in the digitalization and automation of their HR, financial, administrative and supplier documents, in service of a more efficient, accessible and responsible public service.