How social housing providers can improve their tenant-supplier relationships & efficiency with NAELAN solutions

In a context where the digitalization of the social housing sector is accelerating, social housing providers are seeking to strengthen both their relationship with tenants and their operational efficiency .

This is precisely where NAELAN solutions bring real added value.

Better communication with tenants and suppliers

Social housing providers manage a multitude of administrative, financial, technical, contractual and relational documents every day intended for a wide variety of audiences (see the list of documents managed below):

• Direct debit notices and rent receipts ,

• Inventories (entry, exit, or monitoring of buildings),

• Rental contracts and leases ,

• Supplier contracts and purchase orders ,

• Calls for tenders,

• Regulatory letters and notifications .

With NAELAN, these communications become simpler, faster and more reliable .

Our Customer Communication Management (CCM) , Proposal Management and Contract Management solutions allow the following points among others:

• Automate the generation and personalization of documents,

• Centralize models in a single, secure library,

• Ensure the consistency and conformity of the information sent,

• Distribute via the most appropriate channel: paper, email, tenant space, electronic signature or SMS.

Result : more fluid and personalized communication which strengthens the relationship of trust between lessor, tenant and supplier.

Increase productivity and reduce operational costs

Beyond the quality of customer relations, NAELAN solutions directly improve team productivity .

Employees save valuable time thanks to:

• Automatic generation of documents on demand ,

• Seamless integration with business information systems (rental management, accounting, maintenance, etc.),

• Eliminating manual formatting and sending tasks .

This efficiency gain translates into:

• A reduction in administrative costs ,

• An acceleration of internal processes ,

• More time available for human relations and tenant service .

A concrete lever for the digital transformation of social housing providers

Adopting NAELAN solutions means taking a decisive step towards more agile, more modern social housing that is closer to its users .

Many public and para-public players already use our technologies to digitize their document-based communications , while maintaining a high level of security and regulatory compliance .

Documents managed by social housing providers

Social housing providers manage a massive and very varied volume of documents , which can be grouped into 5 main categories : administrative, financial, technical, contractual and relational.

1. Documents related to the relationship with tenants

This is the heart of the business, and often the largest volume of documents.

Examples:

• Notices of due date and rent receipts

• Direct debit notice / change of payment method

• Reminders for unpaid bills , formal notice letters

• Rental contracts / leases

• Entry and exit inventory

• Information letters : work, charges, meetings, various notifications

• Automatic emails or SMS messages related to the life of the lease

• Rent certificates for social assistance

These documents have a strong relational and regulatory impact - hence the interest in a solution like NAELAN CCM , which ensures consistency, traceability and personalization.

2. Financial and accounting documents

These documents circulate between the lessor, banks, communities and tenants.

Examples:

• Supplier invoices

• Purchase orders and delivery notes

• Mandates and accounting slips

• Charge statements

• Social Assistance supporting documents and aid agreements

• Financial activity reports

The automation gains here are considerable: direct integration with the accounting information system , automatic generation of PDFs, secure sending, electronic archiving.

3. Technical and heritage documents

They concern the real estate portfolio and its maintenance.

Examples:

• Housing files / building files

• Maintenance and service reports

• Technical findings and inventory of common areas

• Safety-related documents (asbestos, elevators, etc.)

• Service orders and intervention reports

• Documents related to rehabilitation or energy renovation work

These documents must be reliable, dated, traceable and often shared between several stakeholders (service providers, technicians, asset managers).

4. Contractual and legal documents

Relations with partners and supervisory authorities.

Examples:

• Supplier/service provider contracts

• Calls for tenders / public contracts

• Agreements with local authorities or the State

• Minutes of the Board of Directors / Management decisions

• Rental dispute documents

NAELAN can automate the generation, validation and electronic signature of these documents, guaranteeing compliance and legal security.

5. Communication and information documents

Often underestimated, but essential for image and trust.

Examples:

• General information letters (increase in charges, works, tenant elections, etc.)

• Newsletters or letters to tenants

• Email campaigns / SMS notifications

• Internal HR documents (notes, invitations, reports)

Here, NAELAN plays on the centralization of models , graphic consistency , and multi-channel publication (paper, email, tenant portal, etc.).

Want to know more?

You work for a social housing provider and would like to:

• improve your tenants' satisfaction,

• streamline your exchanges with suppliers,

• or reduce your document management costs?

Contact us to discuss NAELAN solutions and discover concrete cases of deployment in social housing .