KSL Suite transports CPRSNCF documents

Faced with growing regulatory needs and challenges, CPR SNCF is rethinking its publishing chain and equipping itself with a unique tool for its postal optimization.

The CPR SNCF, a social security organization created in 2007, is responsible for managing pension benefits for railway workers and their beneficiaries, as well as health and maternity insurance benefits for active employees. Its headquarters are in Marseille, and fourteen sites are spread across France to meet the needs of its 152,678 contributors.

Context: Optimizing CPR documents

Optimizing the design, production, and distribution of documents intended for all CPR members quickly became a major challenge. The existing solutions were aging and no longer met the growing needs of the industry and current demanding criteria, whether in terms of document customization, responsiveness, or cost reduction.

To improve efficiency, CPR SNCF is undertaking an overhaul of its outdated publishing chain. It is initially using KSL Suite to produce and industrialize pension correspondence for the pension and retirement sector, a scope later extended to healthcare correspondence. The scope of this project has led CPR to create its own publishing services center to manage the document processes for all its branches. This team of around fifteen people, supported at the start by consultants from NAELAN, quickly became autonomous in the use of KSL.

The publishing services center initially focused its expertise and skills on refreshing more than 400 document models.

The letters are made available to business users who can then personalize them in a controlled manner and distribute them by email or post with one click, then archive them.

Beyond the publication of documents, the CPR is working in parallel to optimize the postal efficiency of single-piece mail by modernizing its enveloping system.

To meet these challenges, KSL Suite quickly stood out for its functional richness, its ease of integration into the IS and its rapid handling.

Details, project analysis and benefits

KSL, a centralized and collaborative document editing solution, is implemented simultaneously on two applications: the personalization and distribution of documents in batch and transactional form as well as the management of CPR mailings as part of the broader postal optimization project.

On this occasion, no fewer than 400 mail templates were redesigned. The goal was to improve simplicity and performance and speed up the maintenance processes for these templates.

But the project goes beyond that, since from these models available on a web portal, the user can access the personalized document in one click, from their business application, which they view, modify interactively and independently according to their authorizations, then distribute or send to a validation circuit. To meet these functions, KSL relies on a centralized server and a content repository that manages all the models and their various components.

KSL is committed to efficiency in managing the CPR's relationship with its constituents, ensuring document quality by standardizing their graphic charter and formatting, traceability and time savings for agents who manage them completely independently.

All CPR mail flows are then centralized and optimized before being distributed by post. Indeed, KSL allows single mail pieces to benefit from the CPR's publishing production infrastructure in the same way as other bulk mail items.

In addition to modernizing our publishing chain, we wanted to improve efficiency in our document management by centralizing and, above all, optimizing the management of individual mail. Pascal Boudas, IT Designer

Today, the benefits of the KSL suite are numerous within the CPR SNCF. In addition to having successfully standardized all of its mail while respecting a single graphic charter for all of its branches, it has document templates that are easily scalable and maintainable, a guarantee of professional and high-quality documents.

In addition, this represents a clear time saving for all agents who benefit from flexibility and autonomy in processing mail. This flexibility is necessary in a business context generating a large number of documents with high variability and high volumes.

The management of the company's mailing lists has also enabled the CPR to reduce the costs of producing and distributing documents, with first and foremost a reduction in postage costs of more than 30%!

KSL Suite quickly gained unanimous support from the company's employees, who benefit from an ergonomic solution that is easy to learn and use.

The success of these two applications within the CPR has contributed to making publishing a large-scale project whose processes are destined to be extended to exploit the functional scope of KSL Suite to other documents and give its business users ever more autonomy.

“The collaboration with Naelan, which can be described as enriching, was carried out hand in hand, guaranteeing a successful project and a rapid return on our investment.” Pascal Bonneton