NAELAN solutions help social landlords digitise their documents, improve tenant relations and optimise productivity and compliance.

NAELAN identifies seven key components of an effective CCM: content centralisation, personalisation, automation, compliance, omnichannel, collaboration and artificial intelligence. These elements shape the customer experience and optimise internal resources.

Young people aged 18 to 25 favour digital channels for customer communication, preferring email, mobile apps and text messages to postal mail. They are particularly sensitive to the environment and the protection of their personal data. Companies must therefore adapt their communications, favouring digital channels, ensuring security and simplifying the customer experience.

Customer Communication Management (CCM) is a strategic approach that enables companies to create, manage and deliver personalised, compliant communications across all channels. It improves the customer experience, optimises productivity and ensures regulatory compliance. CCM is a pillar of digital transformation, connecting business and IT teams around a common platform.

For publishers of CRM, ERP, or any other business application, there is a strategic question to be asked: should they develop their own document generation functionality or rely on a specialised, independent solution?

Agirc-Arcco streamlines the printing of documents for its policyholders with NAELAN's KSL Suite

To meet the challenges of flexibility and personalisation in its customer relations, Klesia chose KSL Suite for its advanced functions for editing, personalising and distributing customised documents.

Agirc-Arcco streamlines the printing of documents for its policyholders using NAELAN's KSL Suite.