NAELAN solutions help social landlords digitise their documents, improve tenant relations and optimise productivity and compliance.

NAELAN identifies seven key components of an effective CCM: content centralisation, personalisation, automation, compliance, omnichannel, collaboration and artificial intelligence. These elements shape the customer experience and optimise internal resources.

Customer Communication Management (CCM) is a strategic approach that enables companies to create, manage and deliver personalised, compliant communications across all channels. It improves the customer experience, optimises productivity and ensures regulatory compliance. CCM is a pillar of digital transformation, connecting business and IT teams around a common platform.

Agirc-Arcco streamlines the printing of documents for its policyholders with NAELAN's KSL Suite

To meet the challenges of flexibility and personalisation in its customer relations, Klesia chose KSL Suite for its advanced functions for editing, personalising and distributing customised documents.

To support its activities, SPB has been using KSL solutions for document process management since 2010.

Agirc-Arcco streamlines the printing of documents for its policyholders using NAELAN's KSL Suite.